Return & Refund Policy

We want you to be completely satisfied with your purchase. If something is not right, we are here to help with a straightforward return process.

30-Day Return Window

You may return most items within 30 days of delivery for a full refund. To be eligible for a return, your item must be in its original, unused condition with all original packaging and accessories included.

Items That Cannot Be Returned

• Items that have been used, damaged, or altered after delivery (unless defective)
• Products missing original packaging or accessories
• Earbud tips and in-ear audio accessories that have been opened, for hygiene reasons

Damaged or Defective Products

If you receive a product that is damaged or defective, contact us within 7 days of delivery at info@californiaghostmobile.com. Include your order number and a photo of the issue. We will send a replacement or issue a full refund at no cost to you — you will not need to pay for return shipping on defective items.

How to Start a Return

• Email info@californiaghostmobile.com with your order number and reason for return
• We will respond with return instructions and a return address
• Pack the item securely in its original packaging
• Ship it back using the instructions provided

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 3–5 business days. Refunds are issued to your original payment method. You will receive an email confirmation when your refund is processed.

Exchanges

Need a different size, color, or model? The fastest way is to return your original item for a refund and place a new order for the item you want. Contact us if you need help.

Questions?

Reach our support team at info@californiaghostmobile.com or call +1 (408) 314-7679.

Last updated: July 24, 2026